Terms And Conditions
1. Our Products
1.1 The images of the products on our website are for illustrative purposes only. We have made every effort to display colors accurately; however, we cannot guarantee that your device's display will accurately reflect the actual color of the products. Your products may vary slightly from those images.
1.2 While we strive for accuracy, all sizes, weights, dimensions, and measurements indicated on our website have a tolerance of up to 5%.
1.3 The packaging of the products may differ from what is shown in the images on our website.
1.4 All products displayed on our website are subject to availability. We will inform you by email as soon as possible if the product you ordered is unavailable, and we will not process your order.
2. Use of Our Site
Your use of our site is governed by our Terms of Website Use and Website Acceptable Use Policy. Please take the time to read these, as they include important terms that apply to you.
3. How We Use Your Personal Information
We use your personal information in accordance with our Privacy Policy. For details, please review our Privacy Policy. It contains important terms that apply to you.
4. If You Are a Consumer
4.1 If you are a consumer, you may only purchase products from our site if you are at least 18 years old.
4.2 As a consumer, you have legal rights regarding products that are faulty or not as described. Nothing in these Terms affects those legal rights.
5. If You Are a Business Customer
5.1 If you are not a consumer, you confirm that you have the authority to bind any business on whose behalf you use our site to purchase products.
5.2 These Terms and any document expressly referred to in them constitute the entire agreement between you and us. You acknowledge that you have not relied on any statement, promise, or representation made or given by us that is not set out in these Terms.
6. How the Contract Is Formed Between You and Us
6.1 For the steps you need to take to place an order on our site, please see our section on "How It Works."
6.2 Our order process allows you to check and correct any errors before submitting your order. Please read and check your order carefully at each stage.
6.3 After placing an order, you will receive an email acknowledging receipt of your order. However, this does not mean that your order has been accepted.
6.4 We will confirm our acceptance by sending you an email confirming that the products have been dispatched (Dispatch Confirmation). The contract between us will only be formed when we send you the Dispatch Confirmation.
6.5 If we are unable to supply you with a product, we will inform you by email and will not process your order. If you have already paid, we will refund you the full amount as soon as possible.
7. Our Right to Vary These Terms
7.1 We may revise these Terms in the following circumstances:
7.1.1 Changes in how we accept payment from you.
7.1.2 Changes in relevant laws and regulatory requirements.
7.2 Every time you order products from us, the Terms in force at that time will apply.
7.3 Whenever we revise these Terms, we will notify you by stating that these Terms have been amended and the relevant date at the top of this page.
8. Your Consumer Right of Return and Refund
8.1 If you are a consumer, you have a legal right to cancel a contract within 7 working days from the day after you receive the products. This right does not apply to certain items, such as custom-made products.
8.2 To cancel a contract, you must notify us in writing. If you cancel, you will receive a full refund of the price paid for the products. We will process the refund as soon as possible, and within 30 days.
9. Delivery
9.1 Your order will be fulfilled by the estimated delivery date set out in the Dispatch Confirmation unless affected by an event outside our control. We will inform you of any delays.
9.2 Delivery will be completed when we deliver the products to the address you provided.
9.3 You own the products once we have received payment in full, including all applicable delivery charges.
10. Price of Products and Delivery Charges
10.1 The prices of the products are as quoted on our site from time to time. We take care to ensure that prices are correct at the time of entry.
10.2 Prices may change, but changes will not affect any order already confirmed.
10.3 The price of a product includes VAT (where applicable). Delivery charges are not included and are listed separately.
10.4 If we discover an error in the price of any product, we will inform you and give you the option of reconfirming your order at the correct price or canceling it.
11. MeaSUREsafe Guarantee
11.1 Our MeaSUREsafe guarantee is designed to cover you if you have under-measured your wall. If your mural is too small, we will replace it, and you will only pay the difference.
11.2 The guarantee must be purchased before placing your order and claimed within 14 days of receiving your order.
11.3 The guarantee covers the cost of providing a replacement mural only, excluding any delivery costs.
11.4 This guarantee is only available within Egypt.
12. How to Pay
12.1 You can only pay for products using a debit or credit card. We accept Visa, Visa Debit, Visa Electron, Mastercard, and Maestro.
12.2 Payment is in advance, and we will not charge your card until we dispatch your order.
13. Our Liability If You Are a Business
13.1 We only supply the products for internal use by your business and not for re-sale.
13.2 Our liability is limited to the price of the products.
13.3 We do not accept liability for indirect or consequential losses, loss of profit, or loss of business opportunity.
14. Our Liability If You Are a Consumer
14.1 If we fail to comply with these Terms, we are responsible for foreseeable loss or damage caused by our breach or negligence.
14.2 We do not accept liability for loss of profit, loss of business, or indirect losses.
14.3 We do not exclude liability for death or personal injury caused by our negligence, fraud, or breaches of implied terms.
15. Events Outside Our Control
15.1 We will not be liable for any failure to perform due to an event outside our control, including but not limited to natural disasters, strikes, or civil unrest.
15.2 If such an event occurs, we will notify you as soon as possible and arrange a new delivery date.
16. Communications Between Us
16.1 If you need to contact us, please do so by email or post. Our contact details are available on our website.
16.2 Notices will be deemed received and properly served immediately when posted on our website, 24 hours after an email is sent, or three days after posting a letter.
17. Governing Law and Jurisdiction
17.1 These Terms are governed by the laws of Egypt. Any disputes will be subject to the exclusive jurisdiction of the courts of Egypt.